Refund Policy

Refund Policy

At The Beauty Haven Co, customer satisfaction is incredibly important to us. While we always strive to deliver exceptional service and high-quality products, we understand that concerns may occasionally arise. Please read our Refund Policy carefully.

1. Services
Due to the personalized nature of our work, we do not offer refunds on services rendered. If you are unsatisfied with your service for any reason, we ask that you notify us within 48 hours of your appointment so we can evaluate and offer a solution, which may include a complimentary adjustment with the original service provider.
We do not issue refunds for dissatisfaction arising from personal preference changes after a service has been completed.

2. Retail Products
We will gladly accept returns or exchanges on retail products within 7 days of purchase, provided the item is:

• Unused and in original condition

• In its original packaging

• Accompanied by a valid receipt

Due to hygiene and safety concerns, opened or used products cannot be returned.

3. Deposits
Deposits required for bridal bookings, group appointments, or certain high-demand services are non-refundable, but may be transferable if rescheduling with sufficient notice (minimum 72 hours). This will be outlined in your individual service agreement, if applicable.

4. Missed Appointments & Late Cancellations
We kindly require at least 24 hours’ notice to cancel or reschedule appointments. Late cancellations or no-shows may result in a fee of up to 100% of the scheduled service price, and will not be eligible for a refund.

5. Gift Cards & Prepaid Services
All gift cards and prepaid packages are non-refundable and non-redeemable for cash, but may be transferred to another person upon request.